Bally Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Bally Casino in relation to your use of the website, account services, casino games, payment facilities and any other services made available through the site. They apply whether you access the website from a computer, mobile phone, tablet or another supported device. Additional terms may apply to specific games, competitions, promotions or features. If there is a difference between these general terms and a specific set of promotional or product rules, the specific rules will apply to the relevant activity.

You must read all information presented on the website before using a service. If you do not understand any part of these terms, you should obtain independent advice before continuing. If you do not agree with these terms, you must not create an account, deposit funds, place wagers or otherwise use Bally Casino. The website may update these terms from time to time. Changes will take effect when published on the website or otherwise brought to your attention, unless a different effective date is stated.

You are responsible for checking the current version of these terms each time you use the website. Continued use after an update means that you accept the revised terms. Some services may be unavailable in certain Australian states or territories, or may be subject to additional legal requirements. You must only use services that are legally available to you and must comply with all laws that apply to your location.

Website information

Bally Casino aims to keep website information accurate and current, but games, features, availability, content and displayed information may change without notice. Nothing on the website should be treated as financial, legal or personal advice. You should make your own decisions about whether gambling is suitable for you and only use money that you can afford to lose. Website content is provided for general information and entertainment, and you should check the relevant rules before relying on any particular feature or offer.

2. Eligibility, registration and account security

You may only use Bally Casino if you meet the minimum legal age and all other eligibility requirements that apply to the service and your location. You must not use the website if online gambling is prohibited for you, if you are located in a jurisdiction where the service is unavailable, or if you are subject to a gambling exclusion or restriction that prevents use of the service. We may ask you to confirm your age, identity, address, source of funds or other information before allowing access to particular services.

When you register, you must provide information that is accurate, complete and kept up to date. You must not register using another person’s details, create an account for someone else, or allow another person to use your account. You are responsible for protecting your username, password, verification information and other security details. Tell Bally Casino promptly if you believe your account has been accessed without permission or if any account information is no longer correct.

• You may only maintain and use an account in your own name unless an authorised arrangement says otherwise.
• You must not transfer, sell, lend or otherwise provide your account to another person.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not attempt to bypass security controls, interfere with the website or use software designed to gain an unfair advantage.
• You must follow verification requests and provide information that is genuine, readable and reasonably current.
• You must not create multiple accounts to obtain benefits, avoid restrictions or circumvent account controls.

Bally Casino may verify information during registration or at any later stage. An account may be restricted while checks are completed. If information cannot be verified, appears misleading or indicates a breach of these terms, access may be refused, suspended or closed in accordance with applicable requirements. Where permitted, transactions or winnings may be reviewed before funds are released. You are responsible for ensuring that the details supplied by you remain accurate throughout your use of the service.

3. Games, wagers and account balances

Games are provided for entertainment and are subject to the rules shown on the website. Before playing, you should review the relevant game instructions, stake options, features and any displayed conditions. A wager is normally accepted only when the website confirms it through the relevant account or game interface. You should check your selections before confirming a wager. Once accepted, a wager may only be cancelled or changed where the applicable game rules or these terms allow it.

Game outcomes are determined by the relevant game system and its recorded results. If a technical, display or processing error affects a game or wager, Bally Casino may take reasonable steps to correct the error and may void or adjust an affected transaction where permitted. A game result or account record may be reviewed if there is a suspected malfunction, interruption, incorrect result or other irregularity. You should keep your own records and report any apparent error as soon as possible.

Your account balance is not a bank account and does not generally earn interest. You must not deposit more than you intend to use for gambling. Funds may be subject to verification, transaction checks and other controls. You are responsible for reviewing your balance, transaction history and game activity and for notifying Bally Casino if you identify an unauthorised transaction or an obvious mistake.

Fair use and prohibited conduct

You must use the website fairly and in accordance with its intended purpose. Prohibited conduct includes exploiting a software fault, manipulating game results, using automated tools, colluding with others, submitting false information, interfering with another customer’s account, or attempting to obtain funds or benefits through deception. We may investigate suspected misuse and take appropriate action, which may include limiting access, cancelling affected activity or closing an account, subject to applicable law.

Bally Casino does not guarantee uninterrupted access to every game or website feature. Access may be affected by maintenance, internet or device problems, third-party services, technical faults, security events or circumstances outside reasonable control. You remain responsible for checking that your device and internet connection are suitable before using the service. You should not attempt to continue a transaction if the website displays an error or the result is unclear.

4. Deposits, withdrawals and promotions

Available payment methods, processing steps and any applicable conditions are shown on the website. You must use a payment method that you are authorised to use and that is held in your own name, unless the website expressly permits another arrangement. Payment providers may apply their own terms, fees or processing requirements. Bally Casino may decline, delay or review a transaction where necessary for security, verification, legal or operational reasons.

You should review all transaction details before confirming a deposit or withdrawal. A withdrawal may require identity or payment verification before it can be processed. You may be asked to provide documents or information to confirm that funds are being returned to an appropriate account or payment method. Processing time can depend on the selected method, verification requirements and factors outside Bally Casino’s control. Any limits or conditions shown in your account or on the relevant transaction page will apply.

Promotions, bonuses, rewards and other offers are subject to their own rules. Those rules may set out eligibility, entry requirements, qualifying transactions, game restrictions, expiry periods, wagering conditions, maximum values, withdrawal conditions or other limitations. You must read the specific offer terms before participating. If a promotion is unavailable to you or is not displayed in your account, you must not assume that you are eligible.

A promotion must not be used in a way that is dishonest, abusive or intended to circumvent its conditions. Bally Casino may correct an obvious error, withdraw an offer, refuse participation or remove a promotional benefit where the offer has been misused or where eligibility conditions have not been met. Promotional rules do not replace these general terms, and any conflict will be handled according to the applicable offer conditions and legal requirements.

• Do not deposit funds using a card, wallet or account without the owner’s permission.
• Do not use deposits or promotional benefits for unlawful purposes.
• Check whether a payment method has its own fees, limits or verification requirements.
• Keep transaction confirmations and review your account history regularly.
• Raise an apparent payment error promptly so it can be reviewed.
• Do not attempt to disguise the source or destination of funds used with the service.

5. Responsible gambling, privacy and ending your account

Responsible gambling

Gambling should be an optional form of entertainment, not a way to make money or recover losses. Set a budget before you play and stop when that budget has been reached. Do not gamble when upset, tired, under the influence of alcohol or drugs, or when gambling is affecting your financial, personal or work responsibilities. Take regular breaks and keep track of the time and money you spend.

Tools or restrictions may be available to help you manage your play, such as deposit controls, activity limits, time reminders, cooling-off options or account closure. The features available, how they operate and when they take effect will be explained on the website. If you think gambling is becoming difficult to control, stop playing and seek support from an appropriate gambling-help service in Australia. You can also contact Bally Casino through the support channel made available on the website to ask about account restrictions.

Privacy and communications

Personal information is handled in accordance with the Bally Casino Privacy Policy and applicable privacy laws. The information collected may be used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, prevent fraud and improve the website. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

By using the website, you may receive service messages relating to your account, transactions, security or these terms. Marketing communications will be managed in accordance with applicable requirements and any preferences or controls made available to you. You should keep your contact and notification settings current so important account information can reach you.

Suspension, closure and complaints

You may ask to close your account or request a break from gambling using the account or support options available on the website. Bally Casino may suspend, restrict or close an account where required for legal, regulatory, security, responsible gambling, verification or operational reasons, or where these terms may have been breached. Closure does not remove obligations that arose before the account was closed. Any remaining balance will be handled in accordance with applicable requirements and the relevant account process.

If you have a question, dispute or complaint, review the relevant support and complaints process shown on the website and provide clear details of the issue, including any relevant transaction or account information. Bally Casino may request further information to investigate the matter. Nothing in these terms is intended to exclude, restrict or replace any rights or protections that cannot lawfully be excluded under Australian consumer or other applicable law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, promotion and privacy information, represent the rules governing your use of Bally Casino and should be retained for future reference.