Contact Bally Casino

If you need help with your Bally Casino account or have a question about our services, contact support@ballycasino.wtf. Send us a clear description of your request and our support team will review it as soon as possible.

Bally Casino operates under licences issued by the Gibraltar Gambling Commissioner (RGL No. 46 and RGL No. 153) and the UK Gambling Commission (account number 38905).

How we can help

You can contact the Bally Casino support team about a range of account and gaming-related matters. Common reasons to get in touch include:

Account access, profile details and verification questions

Deposit and withdrawal questions

Bonus terms, eligibility or wagering requirements

Website, account or other technical problems

Responsible gambling requests, including help with account restrictions

Questions about general account activity or available services

How to get in touch by email

Email support@ballycasino.wtf with a short, clear explanation of the issue. To help us find your account and respond more efficiently, include your account email address or username, a brief description of what happened, and any relevant details such as the date of the issue or the steps you have already tried. Screenshots can also be included where relevant, provided they do not show sensitive payment information unnecessarily.

Support replies are usually sent within 24 hours, although the time may vary depending on the nature and complexity of your request. Please avoid sending multiple messages about the same matter, as this can make it harder to track your enquiry. If your request concerns responsible gambling, state this clearly so it can be reviewed appropriately.