Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Bally Casino may collect information that you provide directly, information created when you use your account and information received from service providers involved in operating the website. We try to limit collection to information that is reasonably connected with running the service, meeting applicable obligations and supporting players.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, preferences and communications with the support team. It may also include information about your account status, activity settings, responsible gambling choices and requests made through the website. We use these details to create and administer your account, provide services, respond to questions and communicate important information about your account.

Identity and verification information

To help confirm identity, age, eligibility or account ownership, we may request verification information and documents. These could include identity documents, proof of address, information about the source or ownership of funds, or other information needed for checks. Verification information may be reviewed by authorised staff or specialist providers. It is used to support account security, prevent misuse, detect fraud and meet legal or operational requirements.

Payment and transaction records

When you deposit, withdraw or otherwise transact through the website, we may handle payment method details, transaction amounts, dates, status information, account balances and related records. Payment information may be processed through external payment providers. We do not need to receive or store every detail held by a payment provider, but we may receive information required to confirm and reconcile a transaction, investigate an issue or meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device type, language settings, approximate location, pages viewed, access times, referral information and details about how you interact with the website. We may also collect security logs and information about failed or unusual login attempts. This helps us operate the website, improve performance, understand usage, protect accounts and investigate suspected fraud or technical problems.

How and why information is used

Personal information should be used for a clear and reasonable purpose. Depending on the circumstances, Bally Casino may use information for the following purposes:

• To create, maintain and administer your player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and eligibility.
• To carry out security, anti-fraud, anti-money-laundering and other integrity checks.
• To provide customer support, investigate complaints and resolve account or transaction issues.
• To monitor the reliability, security and performance of the website.
• To communicate service notices, account messages, security alerts and other information necessary for the operation of the service.
• To understand website use and improve features, content, accessibility and player experience.
• To meet applicable legal, regulatory, court, tax, accounting and record-keeping requirements.
• To identify, prevent and respond to unlawful activity, misuse, collusion, cheating, responsible gambling concerns or breaches of the website’s terms.

Where marketing communications are available, we may use your contact details and preferences to send information about services, offers or updates where permitted. You can withdraw consent to marketing at any time. Choosing not to receive marketing does not stop important operational messages, such as security notices, transaction updates or information about changes to the service.

We may combine information from different interactions to keep records accurate, protect the platform and provide consistent support. Automated tools may be used to identify unusual activity, assess security signals or help organise information. Where a decision has a significant effect on your account, appropriate review or support processes may be available.

Sharing, security and international handling

Bally Casino may share personal information where this is reasonably necessary for the purposes described in this policy. Information may be shared with payment providers, identity and verification services, technology providers, hosting providers, customer support providers, security specialists, professional advisers and other service partners that help operate the website. These parties should only receive information relevant to the services they provide and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed when necessary to comply with a valid legal request, protect the rights or safety of players and others, investigate suspected fraud or unlawful conduct, enforce the website’s terms, or support a business change such as a transfer of services. We do not intend to sell personal information as a standalone product. Any disclosure should be considered in the context of operating, securing and supporting an online gambling service.

Some service providers may handle information outside Australia. If information is transferred or accessed across borders, we aim to use appropriate contractual, technical and organisational safeguards. The protections available in another country may differ from those available in Australia. We take reasonable steps to ensure that providers handling information understand their privacy and security responsibilities.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, secure transmission and restricted handling of sensitive records. No website, device or method of transmission is completely secure, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, audits and service improvement. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, we aim to delete it, anonymise it or securely dispose of it in line with our processes.

Cookies and similar technologies

Bally Casino may use cookies and similar technologies to make the website function, remember selected settings, keep sessions secure, understand website traffic and improve content or performance. A cookie is a small text file or similar identifier stored on your device by a website. Some cookies are necessary for core functions, while others help us understand how visitors use the website or support relevant communications.

Cookies may be set by Bally Casino or by service providers that help deliver analytics, security, payment, support or other website features. The information collected through these technologies may include device and browser details, pages visited, general usage patterns and identifiers connected with your session. We use this information in accordance with the purposes explained in this policy.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable cookies, parts of the website may not work correctly, account features may be affected and some preferences may not be remembered. Browser settings are controlled by you, so check the help information for your chosen browser for instructions.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may need to be balanced against security, fraud prevention, legal, record-keeping and other legitimate requirements. We may ask for information needed to confirm your identity before completing a request.

How to make a request

To exercise your data rights, contact support@ballycasino.wtf. You may use this address to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account or records. Do not send payment passwords or other unnecessary security credentials.

• Access: ask what personal information we hold about you and request a copy or explanation, subject to applicable restrictions.
• Correction: ask us to correct information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete information that is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw consent or change your preferences for promotional communications at any time.

A deletion request may not remove every record immediately. We may need to retain certain information for legal obligations, fraud prevention, transaction records, dispute resolution, account security or other permitted purposes. Where appropriate, retained information will be restricted from ordinary use and kept only for the relevant purpose. We will aim to respond to valid requests within a reasonable time and may explain if a request cannot be completed in full.

Updates to this policy

We may update this Privacy Policy when our services, technologies, information practices or applicable requirements change. The updated version will be made available on the website and will apply from its stated effective date or, where no date is shown, from publication. We encourage players to review this page from time to time. If a change is important, we may provide additional notice through the website or by using the contact details associated with your account.