Responsible Gaming

Gamble for entertainment

Responsible gaming means making informed choices about when, how often and how much you gamble. Before you play, decide what you can comfortably afford to spend and treat that amount as an entertainment cost. There is no guarantee of winning, and gambling outcomes are determined by chance or the rules of the relevant game. Past results do not predict future results.

Do not gamble with money needed for rent, mortgage payments, bills, food, education, transport or other essential expenses. Gambling should not be funded with borrowed money, credit intended for everyday needs or money set aside for someone else. If losing your planned entertainment budget would create stress, it is safer not to play.

Set a budget before you start

• Choose a spending limit that fits your personal circumstances.
• Set a time limit and finish when that time has passed.
• Keep gambling funds separate from money for essential expenses.
• Do not increase your budget because you have lost or because you expect a win.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Take regular breaks and use them to check whether gambling remains enjoyable.

A win is not a reason to continue playing indefinitely, and a loss is not a reason to chase the money back. Trying to recover losses by increasing stakes or extending a session can lead to further losses and may make gambling harder to control. Accepting a loss as part of the cost of entertainment is a safer approach.

You must be at least 18 years old to gamble in Australia. Do not allow another person to use your account, and take reasonable steps to keep your login details and devices secure. If you are concerned that someone under 18 may access gambling services, consider using parental controls, device restrictions and account security settings.

Tools for safer gambling

Planning ahead can make it easier to stay within your intended limits. Depending on the service and the options available to you, safer gambling tools may include spending limits, deposit limits, session reminders, time-outs, account restrictions or self-exclusion. These tools are designed to help you pause and make a deliberate decision rather than continue automatically.

Use limits that reflect your circumstances

Consider setting a limit before your first session, rather than waiting until you have already spent money. A useful limit should be affordable even if the full amount is lost. Review your limit if your income, household expenses or personal circumstances change. A limit should never be treated as a target or as an amount you are expected to spend.

If you find yourself changing limits frequently, asking for increases, or using the full limit sooner than planned, this may be a sign that gambling is becoming less manageable. Stop playing, review your activity and consider using a longer break or exclusion option. If you cannot set a limit that feels safe, seek independent support before gambling again.

Take a break or self-exclude

A temporary break can be useful if you want time away from gambling, need to focus on other priorities or are unsure about your habits. Self-exclusion is a stronger step that restricts access for a chosen period or until further review, where that option is available. During a break or self-exclusion period, do not try to open another account or use another person's account to continue gambling.

If you want to discuss account restrictions, a break or self-exclusion, use the support or account management options provided on the Bally Casino website. The available process may depend on the service and the type of restriction requested. A restriction is not a substitute for professional help, so consider speaking with a qualified support service as well.

Keep useful records

Review your deposits, withdrawals, playing time and gambling frequency regularly. Looking at actual activity can provide a clearer picture than relying on memory. You may also choose to keep a personal record of your budget and sessions. If the time or money spent is greater than planned, take action early by stopping play, applying restrictions and seeking support.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or the amount normally played. It may develop gradually, and a person may not recognise the change until it affects finances, relationships, work, study, sleep or mental wellbeing. You do not need to wait for a serious crisis before asking for help.

Possible warning signs include spending more time or money gambling than intended, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when attempting to stop, borrowing money to gamble, selling possessions, missing work or other responsibilities, or using gambling to escape stress, loneliness or low mood.

• You have tried to cut back or stop but have not been able to do so.
• You think about gambling for much of the day or plan other activities around it.
• You continue gambling after experiencing financial, relationship or emotional harm.
• You feel guilty, anxious, irritable or secretive about your gambling.
• You hide transactions, accounts or losses from people close to you.
• You rely on gambling wins to pay bills or expect a future win to solve financial problems.
• You neglect sleep, work, study, health or family commitments because of gambling.

One or more of these signs may indicate that additional support would be helpful. Stop gambling and speak with a qualified gambling counsellor, healthcare professional or recognised gambling support service in your state or territory. Support is also available for family members, partners and friends who are affected by another person's gambling.

If you are worried about someone else

Choose a calm time to talk without blaming or shaming the person. Explain what you have noticed, listen to their concerns and encourage them to seek independent help. You cannot control another person's gambling, but you can protect your own finances, set boundaries and seek support for yourself. Avoid lending money to cover gambling losses if doing so may enable further harm.

Getting help and taking action

If gambling is causing concern, taking a clear first step can make change easier. You may choose to stop playing immediately, apply a time-out or self-exclusion, remove saved payment methods, set device restrictions, review your finances and tell someone you trust. Contact the support options shown on the Bally Casino website if you need information about account restrictions or available safer gambling features.

For independent assistance, contact a qualified gambling counsellor, health professional or recognised gambling support service available in Australia. These services can help you understand your gambling, plan practical changes, manage financial stress and support conversations with family. Advice is confidential according to the service's own policies, and you can ask about the options available before deciding what to do.

Financial and personal safety

If gambling has affected your finances, consider speaking with a financial counsellor about budgeting, debts and protecting essential income. Do not make major financial decisions while distressed or while trying to recover gambling losses. If you believe your account, payment details or personal information may have been used by someone else, stop activity and contact the relevant support channel as soon as possible.

If you feel unable to stay safe, are experiencing severe distress or believe there is an immediate risk of harm, contact emergency services or an urgent mental health service in your area. Gambling-related stress can feel overwhelming, but support is available and asking for help is a responsible step.

Our approach

Bally Casino provides responsible gaming information to help players make informed choices. Safer gambling tools and account processes may be subject to the service's rules, verification requirements and applicable Australian laws. This page is general information and is not financial, legal or medical advice. If you are unsure whether gambling is suitable for you, do not play until you have obtained independent advice.

The safest choice for someone who cannot control their gambling is to stop gambling and seek professional support. Whether you are setting your first budget, taking a short break or asking for help after gambling has caused harm, acting early can help protect your money, relationships and wellbeing.